Refund Policy
Refund Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand our return and refund process.
Return Eligibility
- Returns are only accepted for items with a manufacturer defect.
- You have 7 business days from the date of delivery to request a return for defective items. After this period, no refunds will be issued.
Return Process
- Request Approval: To initiate a return, you must email us at info@avenshea.com within the 7-business-day window. Please include a detailed description of the defect and provide clear photos of the product for documentation.
- Return Shipping: If your return is approved, you will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns during transit. Returns will need to received within 10 business days after the approval
- Refund Processing: Once we receive and inspect the returned item(s), your refund will be processed to the original form of payment within 7-10 business days.
Return Shipping
- All return shipping costs are the responsibility of the customer. We do not cover or reimburse return shipping expenses.
- Please ensure the item is securely packaged and consider using a trackable shipping service, as we are not responsible for lost or damaged returns.
Non-Refundable Items
- We do not issue refunds for items returned after the 7-business-day for items that do not have a manufacturer defect are not eligible for a refund.
For any questions or assistance with your return, please contact us at info@avenshea.com.