AvenShea FAQ

1. Are your items ready to ship?
All items are made to order unless stated otherwise in the product description.

2. When will I receive my digital download?
Digital downloads are available instantly after purchase—no waiting required!

3. Do you offer refunds on digital products?
Due to the nature of digital downloads, all sales are final—no refunds or exchanges.

4. Can I cancel or change my order?
Since our products are made to order, we recommend double-checking your selections before purchasing. If you need assistance, contact us ASAP.

5. Do you offer custom designs?
We love creativity! If you're interested in a custom order, reach out, and we'll see what we can do.

6. Can I request trademarked or copyrighted designs?

No, we do not create or sell designs that include trademarked or copyrighted logos, characters, or brands. All artwork must be original or licensed for commercial use. If you have a custom request, please ensure you have the rights to use the design.

 

7. How long does shipping take?
Shipping time is separate from processing time and varies based on your location and selected shipping method. Estimated shipping times will be provided at checkout.

 

8. Is my shipment protected?
If you do not purchase Navidium Shipping Protection, AvenShea is not responsible for lost, stolen, or damaged packages. We highly recommend adding Navidium to the checkout for extra peace of mind.